Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the A Story or Two websites, mobile applications, family spaces, and related services (together, the “Service”). These Terms are an agreement between you and A Story or Two. “A Story or Two,” “we,” “us,” and “our” refer to the operator of the Service.

By creating an account, accepting an invitation, purchasing a membership, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service for an organization, trust, or other entity, you represent that you have authority to bind it.

You must be legally able to agree to these Terms. Organizers and purchasers must be at least 18 or the age of majority where they live. Account holders must be at least 13. An invited person who is under the age of majority may use the Service only with consent and supervision from a parent or legal guardian.

Provide accurate account information, keep your email or phone account secure, and promptly tell us about suspected unauthorized use. You are responsible for activity under your account except to the extent caused by our failure to use reasonable security. Accounts are personal and may not be sold, transferred, or shared as a common family login.

A family space is collaborative. Its organizer can invite or remove members and manage family-level settings. Each contributor controls the visibility of their own stories and photos through the choices the Service provides. No organizer or member acquires ownership of another contributor’s material merely because it is visible in the family space.

Invite only people you reasonably believe should have access to that family space, and use their email address or phone number only for that invitation. Do not use invitations for marketing, harassment, or unwanted bulk messages. Family relationships can be sensitive; enter information carefully and correct mistakes when they are found.

If the only organizer deletes their account, the Service may promote the longest-standing current member to organizer so the family archive remains manageable. We disclose this in the deletion flow.

The Service may use speech-to-text and AI systems to create transcripts, lightly polished text, suggestions, summaries, themes, questions, or proposed connections. Automated output can be incomplete, inaccurate, or inappropriate. It is not a historical authority, professional advice, or a substitute for checking the original recording and asking the people involved.

We preserve source material separately from generated or polished material and identify the distinction in the Service. People and deterministic application rules—not a model alone—decide which proposed family facts or links become part of the confirmed archive. You are responsible for reviewing output before relying on or sharing it.

Do not use family material or model output to impersonate a person, create a deceptive synthetic identity, or claim that a deceased person said something they did not say.

You may not use the Service to:

• break the law, violate another person’s rights, or record someone unlawfully;
• harass, threaten, exploit, defraud, stalk, or expose another person’s private information;
• upload malware or material designed to interfere with the Service or another account;
• gain unauthorized access, bypass access controls, probe vulnerabilities, or disrupt the Service;
• scrape, resell, or use the Service to build a competing dataset or model except where law forbids this restriction;
• send spam or bulk commercial invitations;
• misrepresent your identity or relationship to a family space; or
• help another person do any of the above.

We may investigate suspected misuse and remove access or material when reasonably necessary to protect people, the Service, or legal rights. When practical, we will consider the context and the archive-preservation impact before taking action.

Paid memberships are generally annual and cover a family space rather than individual seats. The Family Membership welcomes any number of invited relatives and includes 1,200 minutes of new voice-story processing during each annual billing period. When offered, the introductory 14-day trial includes 60 minutes of voice-story processing; the paid annual period begins with a fresh 1,200-minute allowance. The checkout screen states the price, allowance, free-trial terms, renewal timing, and billing provider. Taxes may apply. Invited family members do not need separate memberships.

A subscription may renew automatically until canceled through the provider that billed it. Cancellation stops future renewal but normally does not refund or shorten the current paid period. Refunds and purchase disputes are handled under the billing provider’s rules and applicable law. We may change future pricing or plan features with advance notice; a change will not retroactively alter a period already paid for.

Voice-story processing includes transcription and AI-assisted organization. If a new recording would exceed the current allowance, its original audio is still preserved and remains playable, but its transcription and organization may be deferred until the next allowance begins. Written stories, photos, playback, reading, and export do not consume voice minutes. We will not use the allowance to take previously preserved stories hostage.

You may leave a family or delete your account through the controls provided by the Service. Account deletion removes your sign-in identity, account profile, and memberships after identity verification.

Account deletion permanently removes the material the Service can attribute to your account, including your profile and linked person entries, stories, recordings, transcripts, photos, comments, reactions, shared moments, invitations, and attributable relationship records, whether shared with family or marked “Only me.” Other family members keep their own contributions. Their responses to one of your stories may remain as their content, but the link to your deleted story is removed. The deletion flow explains these consequences before you confirm.

Deleting your account does not cancel a subscription billed by Apple, Google, RevenueCat, or another payment provider. Cancel it through that provider before deleting if you do not want future charges. See the account-deletion section of the Privacy Policy for more detail.

We work to keep the Service reliable and family archives durable, but no online service is uninterrupted or permanent. Features may change, pause, or end. We may perform maintenance, impose reasonable technical limits, or change providers. We will take reasonable care to avoid loss and to preserve source material.

A lapsed paid membership may stop new recording or AI processing, but it does not make existing stories unreadable. The Service provides a family export in an open, portable format. You should keep independent copies of especially important material.

If we discontinue the Service, we will use reasonable efforts to provide advance notice and an opportunity to export family material, subject to emergencies, law, security, and circumstances outside our control.

The Service—including its software, design, branding, and non-family content—is owned by us or our licensors and protected by law. Subject to these Terms, we give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose.

If you send ideas or feedback, you allow us to use them without restriction or compensation. This does not give us rights in Your Material or confidential family content.

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, completely secure, or that transcripts, suggestions, family relationships, dates, or other output will be accurate.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot lawfully be excluded.

To the fullest extent permitted by law, A Story or Two and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, arising from the Service—even if advised that such harm was possible.

To the fullest extent permitted by law, our total liability arising out of or relating to the Service will not exceed the greater of the amount paid for the affected family membership during the 12 months before the event giving rise to the claim or US $100. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

Applicable law governs these Terms without overriding mandatory protections available where you live. Courts with lawful jurisdiction may hear disputes. Before filing a claim, we encourage you to contact us so we can try to resolve the issue informally; this does not shorten a legal deadline or waive a right.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, financing, reorganization, or sale of the Service. These Terms and the Privacy Policy are the entire agreement about the Service unless another written agreement expressly applies.

We may update these Terms as the Service or law changes. We will post the new date and provide additional notice for material changes. Unless law requires otherwise, material changes apply prospectively. Continuing to use the Service after updated Terms take effect means you accept them.

Questions or legal notices can be sent by email to info@storyortwo.com.