We’re here to help
Support for your family’s stories.
Tell us what happened and which screen you were using. Please do not email recordings, transcripts, passwords, or sign-in codes.
Email info@storyortwo.comMembership & billing
View Membership & billing in the app to see your current plan. Use Manage subscription to change or cancel through Apple, or Restore purchases if a prior App Store purchase is missing.
Account access
If a sign-in link or code is not working, request a new one from the sign-in screen. Never send a sign-in code to anyone, including us.
Recordings & stories
If a recording is still processing or a transcript needs another try, include the approximate time it was recorded and the message shown in the app. Do not attach the private family material itself.
Privacy & account deletion
You can choose Delete account from Account in the mobile app or Profile on the web. For privacy questions, email us from the address or phone number associated with your account.